At DoggyMama’s Kitchen, we are committed to ensuring your dog enjoys the highest quality, fresh, holistic meals, treats, and nutritional extracts. Your satisfaction—and your pet’s well-being—are our top priorities.

1. Fresh Food Products
Due to the perishable nature of our fresh meals, we cannot accept returns or offer refunds once the product has been delivered. Please check your order carefully before confirming. If your order arrives damaged or compromised, please contact us immediately at woof@doggymamaskitchen.com within 24 hours of delivery with a photo, and we will provide a replacement or credit.

2. Treats & Nutritional Extracts
For shelf-stable products like treats and nutritional extracts, if you receive damaged or defective items, please notify us at woof@doggymamaskitchen.com within 7 days of receipt with a photo. We will arrange a replacement or refund once the issue is verified.

3. Order Cancellations

• Orders for fresh food can only be canceled before processing and shipment. Once shipped, cancellation is not possible due to product perishability.

• Treats and extracts orders may be canceled within 24 hours of placing the order. After processing, standard refund policies apply.

4. Refund Process

• Approved refunds will be processed via the original payment method.

• Please allow 5–10 business days for the refund to reflect in your account.

5. Contact Us
For any concerns regarding your order, damaged products, or refund requests, please reach out to:
Email: woof@doggymamaskitchen.com
Phone:925-290-8615
Address: 4464 Lonetreeway, #2038 Antioch- 94531-7413 California, USA

Thank you for trusting DoggyMama’s Kitchen to nourish your furry family members with love and holistic care.